Delete Your Account

Last updated 16 August 2026

The short version. In the Zelos app, tap your initials in the circle at the top right, scroll to the bottom, choose Delete account, and confirm by typing DELETE. It takes effect immediately and cannot be undone. If you cannot get into the app, email john@zelos.fitness and we will do it for you.

If you only want to remove some of your information and keep your account, see Delete Some of Your Data.

This page explains how to delete your Zelos account, exactly what is erased, and what your coach keeps. It applies to the Zelos app for iOS and Android and to app.zelos.fitness. The same information appears in our Privacy Policy.

Deleting your account from inside the app

Open Zelos and sign in.
Tap your initials in the circle at the top right of any screen. This opens your account page.
Scroll to the bottom and choose Delete account.
Type DELETE in the box to confirm, then tap Delete account again.

Deletion happens straight away. You are signed out on every device, and the account can no longer be used to sign in. There is no waiting period and no way to reverse it, so if you only want a break from training, tell your coach rather than deleting.

Deleting your account by email

If you have lost access to the app or cannot sign in, write to john@zelos.fitness from the email address on your account and ask us to delete it. We will confirm it is really you, delete the account, and reply to confirm. We aim to do this within 30 days and in practice it is much faster.

Coaches cannot delete their own account from inside the app, because a coach account has clients and a subscription attached to it. Email us and we will handle it.

What is erased immediately

Your sign in credentials, so nobody can access the account again
Your name, email address, date of birth, gender and height
Your food log, saved meals and food preferences
All activity and daily health totals synced from Apple Health or a connected wearable, including heart rate, workouts and calorie totals
Your heart rate zone settings and any connected wearable authorisation

What your coach keeps

Zelos connects you to one coach, and some of what is in your account is your coach's own professional work rather than yours alone. When you delete your account, your coach keeps:

The workouts and programs they wrote for you
Your logged training history against those workouts
Your check-in submissions, including any body measurements and photos you sent them
The nutrition targets they set for you
The messages between the two of you

This material stays in your coach's account after you leave, and it is no longer attached to your name or your contact details. We keep it because deleting it would destroy your coach's record of work they did for other people as well as for you.

If you want your coach to delete their copy too, ask them directly. You can also write to john@zelos.fitness and we will help you reach them.

How long anything is kept

What is listed above as erased is removed from the live service immediately. Beyond that we keep only the coach's record described above, plus limited records we need for security and for our own legal and accounting obligations. Backups are kept for a short period and then overwritten, so deleted material can persist in a backup briefly after it disappears from the live service.

Questions

Zelos Fitness Inc
52 Parkcrest
Newport Beach, CA 92657
United States
john@zelos.fitness